Shipping
WHAT SHIPPING METHODS ARE AVAILABLE?
We use a courier service and shipping is charged at our standard shipping rate of R85.00 including vat. Free shipping will be automatically applied on orders of R1000 or more.
DO YOU SHIP INTERNATIONALLY?
At the moment we only deliver within South Africa, but please email us your address details if you live anywhere outside of South Africa, and we will make a plan to get it to you.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
You will receive your order within 2-4 business days. Please note that we do not ship on weekends or public holidays.
Payments
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept payments through PayFast using all major Credit Cards & EFT.
IS BUYING ONLINE SAFE?
We accept payments through PayFast – you can read about their security & fraud prevention policies below. We do not store your personal information on our website without your permission.
Payfast’s privacy & fraud policies: https://www.payfast.co.za/privacy-policy/ https://www.payfast.co.za/security-fraud/
Orders & Returns
HOW DO I PLACE AN ORDER?
Add the product(s) of your choice to the cart and proceed to the checkout page. Add your contact and shipping details and pay.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you are unhappy with your purchase please call or email us to discuss. Click here to go to our contact page.
HOW DO I TRACK MY ORDER?
When we fulfil orders on our side you will receive tracking details via the cell number or email address you have provided us with.
Become a Castaway Stockist?
Castaway just wouldn't be the tight-knit community it is today without some of our beloved collaborations. From bloggers and contributors to stores and restaurants that stock the book and products, we're proud to be a part of such a great group of people. See below who's already part of the tribe and fill in your details if you'd like to join the Castaway club.